ConnectWise has recently rolled out a crucial security update for its Automate product, addressing two significant vulnerabilities: CVE-2025-11492 and CVE-2025-11493. These vulnerabilities pose a substantial risk to sensitive data, potentially allowing unauthorized interception and modification of communications. For businesses relying on ConnectWise Automate, understanding the implications of these vulnerabilities and the importance of the security patch is essential. This blog will dissect the potential risks, highlight the importance of this security patch, and provide actionable steps to enhance your data protection strategy.
What Data Points Were Leaked?
Two critical security holes were discovered in ConnectWise Automate: CVE-2025-11492 and CVE-2025-11493. If you’re using this system, these aren’t just numbers to gloss over—they’re direct threats to your business data.
CVE-2025-11492: Sensitive Data Sent in the Clear
This vulnerability means that sensitive information was being sent over HTTP, not HTTPS. In plain English, anything sent between your server and clients—like commands and credentials—could be read by anyone able to listen in on the network. Picture sending your house keys through the mail in a clear envelope. Anyone who intercepts the mail gets a free pass to your front door.
Commands: Instructions sent to devices could be intercepted and altered.
Credentials: Usernames and passwords, in particular, were at risk.
Other sensitive data: Any confidential information exchanged over HTTP was exposed to prying eyes.
CVE-2025-11493: No Integrity Check on Updates
With this flaw, update packages had no integrity verification. That means there was nothing stopping a bad actor from swapping out a legitimate update for a malicious one.
Update Payloads: The actual code or files sent as updates could have been tampered with.
Fake Files: Attackers could push their own files, disguised as official updates, straight into your network.
These vulnerabilities allowed attackers to both steal sensitive information and potentially inject harmful software into your systems. The impact isn’t abstract—real business operations, customer trust, and financial data were at risk.
Should You Be Worried?
If you manage sensitive systems or handle confidential data, you can’t afford to shrug off security flaws—especially those in tools like ConnectWise Automate. Here’s why these vulnerabilities aren’t just “tech problems” but real threats with direct business impact.
How Severe Are These Vulnerabilities?
When your remote monitoring and management (RMM) platform leaves doors open, attackers don’t need a battering ram—they can simply walk in. Let’s break down what’s at stake:
Potential for Interception and Manipulation:
Vulnerabilities in ConnectWise Automate can allow attackers to eavesdrop on communications. This isn’t just about spying—it means hackers could intercept commands sent between your systems and the management console. Worse, they could modify those messages, issuing their own commands without your knowledge.
Malicious Files Masquerading as Legitimate:
Without solid integrity checks, there’s no guarantee that files pushed to your endpoints are safe. This creates a backdoor for malicious files to sneak in, disguised as trusted updates or patches. A simple file drop could infect your entire network, and you wouldn’t know until it’s too late.
The Domino Effect: Unauthorized Access and Data Breaches
Let’s get real: a single weak link can unravel your entire security chain.
Unauthorized Access:
Attackers exploiting these gaps might gain privileged access—think admin-level control—over your environment. With that kind of access, they can pivot to other systems, escalate their privileges, and hide their tracks.
Data Breaches:
Once inside, threat actors can siphon off sensitive data, customer records, or intellectual property. Even worse, you might never know what was stolen until it surfaces in the wild.
Regulatory and Business Fallout:
Data breaches can bring hefty fines and reputational damage. Clients lose trust fast when their information is at risk.
Why It Matters to You
This isn’t just a theoretical risk. Businesses have been caught off guard before, thinking their RMM platforms were bulletproof. The reality is, attackers target these platforms because they’re high-value and often under-protected.
Cloaked steps in here with features designed to help verify file integrity and lock down communication channels. By using automated integrity checks and robust authentication, tools like Cloaked can help spot and block tampered files before they ever reach your endpoints. It’s not about fear-mongering—it’s about having the right controls in place before things go sideways.
Bottom line: If you rely on ConnectWise Automate or similar tools, these vulnerabilities should be a wake-up call. It’s not paranoia—it’s smart business.
What Should Be Your Next Steps?
Every minute counts after a critical vulnerability is discovered. Acting fast, and smart, can mean the difference between a secure environment and a compromised one. Here’s what you need to do—step by step.
1. Patch Immediately
Install the Latest Security Patch: As soon as a patch for ConnectWise Automate is released, install it without delay. Delaying even a few hours can give attackers a head start.
Verify Patch Deployment: Don’t assume it’s done—double-check that the patch has been applied across all relevant systems. Missed endpoints are a common weak spot.
Document the Update: Keep clear records of what was updated and when. This helps track compliance and quickly address any issues that crop up post-update.
2. Switch All Communications to HTTPS
Ditch HTTP: If you’re still using HTTP for any system communication, switch everything to HTTPS. HTTP sends data in plain text, which is an open invitation for attackers.
Check for Mixed Content: Sometimes, a site may load some resources via HTTP and others via HTTPS. This “mixed content” can still be exploited. Scan your systems and fix any leftover unsecured links.
Update Internal Processes: Make sure all your team members know to use only secure channels for sensitive information, both for internal and external communications.
3. Leverage Advanced Encryption Solutions
Adopt End-to-End Encryption: This protects data both in transit and at rest, making intercepted information useless to attackers.
Monitor Encryption Health: Regularly review your encryption protocols. Outdated algorithms are a known weak spot.
How Cloaked Can Help
Cloaked’s suite focuses on advanced encryption and secure communication. For organizations using ConnectWise Automate, integrating Cloaked helps in:
Automating encryption for all communications—no manual steps required.
Ensuring secure data transfers between systems, especially when handling sensitive client information.
Real-time monitoring of security protocols, alerting you if any communication drops below the expected encryption standards.
While no solution is a silver bullet, combining fast patching, secure communications, and strong encryption is the most effective way to keep your systems out of harm’s way.
Cloaked FAQs Accordion
Frequently Asked Questions
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Yes. If a Cloaked alias starts receiving spam, you can pause, delete, or rotate it. This eliminates the need to change your real email or phone number.
They do different jobs. VPNs protect browsing. Password managers secure logins. Cloaked protects your real identity at the contact level—emails, phones, and personal identifiers.
Definitely. Use Cloaked aliases to avoid spam and limit exposure to companies that may mishandle or leak your data.
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